The decision
| Fact | Detail |
|---|---|
| Decision maker | Immigration Advisers Complaints and Disciplinary Tribunal |
| Citation | [2024] NZIACDT 7 |
| Parties | MM v Ma |
| Decided | 30 January 2024 |
| Licensed immigration adviser | Tzu-Tong Jane Ma, licence 201600178, cancelled |
The Tribunal's published summary
“Diligence and due care / conflict of interest / professional responsibilities and professional practice / Immigration Advisers Licensing Act 2007, s442d / Code of Conduct 2014, cl1, cl2c, cl5, cl6, cl15, cl17c, cl18b, cl19e, cl19f, cl20a, cl22, cl29e, cl29f / HELD / no breach of s442d, cl29e, cl29f / no intent to deceive / breach of cl1 / failed to inform client switching jobs required INZ assessment / refused to respond to complaint about fee / no breach of cl2c / no evidence client required translation / breach of cl5, cl6 / failed to disclose relationship with employer that adviser promoted to client / breach of cl17c / no complaints procedure / no breach of cl18b / explanation to client given / breach of cl20a / fee included services beyond immigration services / additional services should be under separate company, agreement and fee / fee grossly excessive / breach of cl19e, cl19f, cl22 / failed to provide full description of services, fee and invoices / complaint partially upheld”
The licensed immigration adviser in this decision
This decision concerns Tzu-Tong Jane Ma (licence 201600178, cancelled). See the full licence history on their profile.
Go to the Immigration Advisers Authority, which may refer them to the Tribunal.