[2021] NZIACDT 20, HT v Shaikh (Sarfraz Shaikh)

“Unprofessional / failure to be professional, diligent and exercise due care / adviser reviewed documents on the evening before visa application deadline & noticed issue / failed to check whether client returned document that evening / failure to refund INZ application fee / Immigration Advisers Licensing Act 2007, s442 / Code of Conduct 2014, cl1 / adviser knew client’s situation urgent / left document review too late / did not check for client’s response with client or employee / immaterial adviser very busy / threshold for adverse disciplinary finding met / breach of cl1 / multiple failures / adviser responded professionally to errors / failure to refund application fee does not meet disciplinary threshold / client did not ask for refund before complaint / refund made / complaint upheld”