[2021] NZIACDT 20 — HT v Shaikh (Sarfraz Shaikh)

Immigration Advisers Complaints and Disciplinary Tribunal · decided 27 August 2021 · adviser: Sarfraz Shaikh

The tribunal's published summary

Unprofessional / failure to be professional, diligent and exercise due care / adviser reviewed documents on the evening before visa application deadline & noticed issue / failed to check whether client returned document that evening / failure to refund INZ application fee / Immigration Advisers Licensing Act 2007, s442 / Code of Conduct 2014, cl1 / adviser knew client’s situation urgent / left document review too late / did not check for client’s response with client or employee / immaterial adviser very busy / threshold for adverse disciplinary finding met / breach of cl1 / multiple failures / adviser responded professionally to errors / failure to refund application fee does not meet disciplinary threshold / client did not ask for refund before complaint / refund made / complaint upheld

Read the full decision (PDF, Ministry of Justice)

This page reproduces the tribunal's own published summary as a fair report of public tribunal proceedings; the linked decision is the authoritative record. A decision is not itself a finding of wrongdoing — some complaints are dismissed. Complainants are anonymised by the tribunal. Complaints about advisers go to the Immigration Advisers Authority.