[2021] NZIACDT 10 — YC v Wan (Jiale Wan)

Immigration Advisers Complaints and Disciplinary Tribunal · decided 19 May 2021 · adviser: Jiale Wan

The tribunal's published summary

Diligence / failure to ensure response to INZ letter / adviser supervising provisional adviser / provisional adviser not named in client agreement / complainant advised by provisional adviser, who went on leave pending INZ reply to extension request / complainant’s visa declined / failure to engage with complainant / failure to update complainant / complainant not told of PPI letter / failure to provide full copy of file when requested / Code of Conduct 2014, cl1, cl2a, cl2e, cl19a, cl19c, cl26b, cl26f / Immigration Advisers Licensing Act 2007, s422 / adviser not professional or diligent in following up & failed to respond to PPI letter / should have met with complainant and provided updates / complaint upheld

Read the full decision (PDF, Ministry of Justice)

This page reproduces the tribunal's own published summary as a fair report of public tribunal proceedings; the linked decision is the authoritative record. A decision is not itself a finding of wrongdoing — some complaints are dismissed. Complainants are anonymised by the tribunal. Complaints about advisers go to the Immigration Advisers Authority.