The decision
| Fact | Detail |
|---|---|
| Decision maker | Immigration Advisers Complaints and Disciplinary Tribunal |
| Citation | [2019] NZIACDT 73 |
| Parties | INZ (Calder) v Chiv |
| Decided | 21 October 2019 |
| Licensed immigration adviser | Khieng Chiv, licence 201600273, refused |
The Tribunal's published summary
“Rubber stamping / delegating work to unlicensed advisers / failure to exercise proper care / breach of client confidentiality / adviser both immigration adviser & employer / failure to provide valid medical or police certificates / adviser filed applications online without giving clients opportunity to review information / bulk of communications with clients by staff or unlicensed people / staff communicated with clients en masse / Code of Conduct 2014, cl1, cl2e, cl3c, cl4a, cl26c, cl26e / Immigration Advisers Licensing Act 2007, s7, s442 / adviser failed to exercise diligence & due care / obtaining valid medical & police certificates within adviser’s control / adviser must provide accurate information / giving clients an opportunity to check draft application a necessary step / information provided by staff clerical work / minimal personal engagement / delegation of communications to unlicensed people systemic / group emails breached client confidentiality / complaint upheld.”
The licensed immigration adviser in this decision
This decision concerns Khieng Chiv (licence 201600273, refused). See the full licence history on their profile, or compare all licensed immigration advisers in Auckland.
Go to the Immigration Advisers Authority, which may refer them to the Tribunal.