[2025] NZIACDT 14 — INZ v Ma (Tzu-Tong Jane Ma)

Immigration Advisers Complaints and Disciplinary Tribunal · decided 19 February 2025 · adviser: Tzu-Tong Jane Ma

The tribunal's published summary

Professional responsibilities and professional practice / rubber stamping / adviser failed to directly engage with client or disclose conflict of interest in writing / Immigration Advisers Licensing Act 2007, s442 / Code of Conduct 2014, cl1, cl2e, cl5, cl7, cl14, cl18a, cl26aiii, cl26b, cl26d, cl31a / adviser doubted client personally signed documents, not professional or diligent to submit them to INZ without checking / failed to communicate directly with client, including providing a written services agreement, evidence of licence, visa application lodgement, or ongoing updates / rubber stamping / required to personally engage with client / inadequate written disclosure of conflict of interest about adviser’s husband offering employment / general broad disclosure insufficient, must specify nature of conflict / failed to maintain copies of communications with agent / complaint partially upheld

Read the full decision (PDF, Ministry of Justice)

This page reproduces the tribunal's own published summary as a fair report of public tribunal proceedings; the linked decision is the authoritative record. A decision is not itself a finding of wrongdoing — some complaints are dismissed. Complainants are anonymised by the tribunal. Complaints about advisers go to the Immigration Advisers Authority.