The decision
| Fact | Detail |
|---|---|
| Decision maker | Immigration Advisers Complaints and Disciplinary Tribunal |
| Citation | [2019] NZIACDT 25 |
| Parties | INZ (Calder) v Cleland |
| Decided | 3 May 2019 |
| Licensed immigration adviser | Bruce Robert Cleland, licence 201503606, expired |
The Tribunal's published summary
“Rubber stamping / six heads of complaint relating to 12 clients / Immigration adviser’s business practice contrary to professional obligations and Immigration Advisers Licensing Act 2007 (the Act) / s7 and s5 of the Act / Code of Conduct 2014, cl1, cl2e, cl3c, cl18b, cl19e & cl19f and cl26b / Sparks v Immigration Advisers Complaints and Disciplinary Tribunal [2017] NZHC 376 / Z v Dental Complaints Assessment Committee [2008] NZSC 55, [2009] 1 NZLR 1 / lack of professionalism and due care / failure to engage with clients / unlicensed staff providing immigration advice, not just clerical work / significant matters in agreement not discussed with clients / full description of services and fees not specified in agreement / failure to provide ongoing timely updates to clients on immigration applications / complaint upheld.”
The licensed immigration adviser in this decision
This decision concerns Bruce Robert Cleland (licence 201503606, expired). See the full licence history on their profile, or compare all licensed immigration advisers in Auckland.
Go to the Immigration Advisers Authority, which may refer them to the Tribunal.