[2026] NZIACDT 38 — BM v Nantes (Josenia Bautista Nantes)

Immigration Advisers Complaints and Disciplinary Tribunal · decided 24 June 2026 · adviser: Josenia Bautista Nantes

The tribunal's published summary

Professional responsibilities and professional practice / Immigration Advisers Licensing Act 2007, s442 / Code of Conduct 2014, cl1, cl2e, cl3a, cl3c, cl14, cl17a, cl17b, cl17c, cl18b, cl22, cl26aiii, cl26aiv, cl26av, cl26b, cl26c, cl26d, cl26e / breach of cl1 and 26b / adviser failed to send critical communications from Immigration NZ to client / failed to exercise due care, did not follow Immigration NZ’s process to obtain required documentation despite being repeatedly informed of it / breach of cl2e / failed to carry out client’s instruction to withdraw application / breach of cl17b / although client provided with a copy, failed to explain summary of professional standards / breach of cl18b / failed to explain significant matters in the service agreement / breach of cl26c / failed to confirm in writing material discussions with the client / sanctions to follow

Read the full decision (PDF, Ministry of Justice)

This page reproduces the tribunal's own published summary as a fair report of public tribunal proceedings; the linked decision is the authoritative record. A decision is not itself a finding of wrongdoing — some complaints are dismissed. Complainants are anonymised by the tribunal. Complaints about advisers go to the Immigration Advisers Authority.